As I am not officially employed by John Lewis, I do not have a partner handbook regarding the codes of conduct in the business, so I looked at the company website online:
http://www.johnlewispartnership.co.uk/about/our-principles.html
Integrity, respect, courtesy and equality are all words which are evident in this link, which I mentioned in task 5a.
My Clinique contract briefly states my annual salary, how many days a week I work, my entitled holiday and so on and so forth. However, found the Estee Lauder Companies retail employee handbook from when I signed my contract, and it gives an enhanced account of what the codes of conduct or 'principles' are when working for Estee Lauder Companies. I've never really skimmed through this handbook page by page before, as when you sign a contract you generally just read the terms and conditions and double check that everything is correct beforehand. It was very interesting to read the handbook as it states clearly the do's and don'ts of the business, and also what you should do if you were ever in a situation where an appeal should be made for disciplinary action against them.
As I stated in task 5a, there is a policy on social media in the employee handbook:
Here are the Estee Lauder codes of conduct which comply with some of the ethical regulations I addressed in task 5a:
OUR COMMITMENTS
http://www.johnlewispartnership.co.uk/about/our-principles.html
Integrity, respect, courtesy and equality are all words which are evident in this link, which I mentioned in task 5a.
My Clinique contract briefly states my annual salary, how many days a week I work, my entitled holiday and so on and so forth. However, found the Estee Lauder Companies retail employee handbook from when I signed my contract, and it gives an enhanced account of what the codes of conduct or 'principles' are when working for Estee Lauder Companies. I've never really skimmed through this handbook page by page before, as when you sign a contract you generally just read the terms and conditions and double check that everything is correct beforehand. It was very interesting to read the handbook as it states clearly the do's and don'ts of the business, and also what you should do if you were ever in a situation where an appeal should be made for disciplinary action against them.
As I stated in task 5a, there is a policy on social media in the employee handbook:
" Many of us are already active participants in online social media. Some of us engage as part of our jobs. Many of us participate as a way of connecting with a community on our personal time. When you engage in social media the best advice is to approach the online world in the same way you do the physical one: by using sound judgement and common sense, by adhering to the Company's values, and by following the Company's Code of Corporate Conduct and all other applicable policies.......Statements made in postings can give rise to legal liabilities for you and the company. Company employees may be personally responsible for the content they publish on any internet forums during business and non-business hours. Remember that violations of Company policies could subject you to discipline up to and including termination."I think the same policy goes for the BAPP course. Although the online blogs are an informal way of portraying your ideas with your colleagues and peers, you still have to be very vigilant and consider what is ethical in what you are saying.
Here are the Estee Lauder codes of conduct which comply with some of the ethical regulations I addressed in task 5a:
OUR COMMITMENTS
- Provide customers with innovative cosmetic products of the highest quality
- Deliver outstanding service by treating each individual as we ourselves would like to be treated.
- Create an environment that fosters personal growth and well-being.
- Build partnerships with our suppliers, retailers and colleagues based on fairness and trust.
- Enhance our reputation of image, style and prestige
- Pursue profit- but never at the expense of quality, service and reputation.
- Eliminate waste and reduce inefficiencies in order to provide maximum value to our customers.
- Be responsible citizens in every community we serve.
- Most of all, we are committed to working together with uncompromising ethics and integrity.
- Strive for excellence- deliver your best.
- Put your customer first. Know your customers, understand their needs and surpass their expectations.
- Be passionate about what you do! Enthusiasm and energy are contagious
- Never stop caring. Show concern and respect for every individual, regardless of position title.
- Understand your role in the big picture. We're all part of a larger whole.
- Look for new and better ways to do things to continually raise our standards.
- Communicate! voice your ideas, share your concerns, pass on what you know and be honest.
- Be a team player. We're stronger when we work together.
- Listen when others speak. Good ideas can come from anywhere.
- Be flexible. Success depends upon a willingness to adapt when situations change.
- Pay attention to the details- little things do make a difference.
- Solve the real problem, don't treat the symptom.
- Spread the good news. Let others know when they've done a good job.
- Smile...and have fun!
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